Our policies: Notice: This web site is designed to handle both retail and wholesale pricing and sales; however, if you do not have a Wholesale account, you will not have access to, nor be charged, wholesale pricing. If you are a healthcare professional of any type, contact Muse L' Herbal USA to have your retail account upgraded. We assume no responsibility for customers being charged retail prices for what should have been wholesale purchases. Privacy Policy:
Thank you for visiting the web site for Muse L' Herbal USA. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: Muse L' Herbal USA (dba Muse Herbal USA) By e-mail: muselherbalusa@gmail.com By Phone: 888-652-5550 We reserve the right to make changes to this policy. Any changes to this policy will be posted. Return Policy: No returns or refunds; damaged goods may be returned with prior notification by e-mail or phone (within 5 days of receipt); once we have received them in the original packaging, we will replace them. In most cases, no additional shipping charges will be incurred.
Please contact us directly at muselherbalusa@gmail.com (866-277-8458) to discuss the replacement of damaged goods; if instructed, they should be mailed to our New York offices at the following address: Muse L' Herbal USA Attn: Wakefield 250 East 63rd Street, Suite 607 New York, NY 10065 USA Shipping policy: All orders will be processed on a timely basis by our New York office, and shipping should occur within 2-3 days, barring unforeseen vagaries of climate and scheduling. Occasionally, certain products may be on back order, due to a shortage of supply required to produce them. Our customary carrier is USPS Priority Mail, which delivers packages with 2-3 days within the US and 6-10 days elsewhere in the world. Upon request, tracking information can be provided.